Working with Hostile Providers: Notice of Departure
When working with a hostile provider, we first recommend reading the instructions in this article.
If the relationship has sufficiently deteriorated, you may consider using this email template to help ensure a smoother transition.
Never mention the people or companies assisting in your migration. Some hostile providers are known to attempt legal action against consultants who help law firms leave their product.
Email Template:
Dear [Name],
As you know, we have made the decision to leave your product.
Because of the history between our organizations, we do not trust your company to provide us with a complete, useable backup of our data in a timely manner. As such, please be aware that we have contracted our IT provider to create a remote backup of our data.
I have been advised that your company may attempt to prohibit our departure and interrupt our backup by doing any of the following:
- Disabling the user accounts we use for backing up our data
- Blacklisting / blocking the IP address(es) that will make our backup
- Throttling our connection speed to your servers
Please be aware that should any of the above happen, we will interpret this as a deliberate, hostile action by your organization may:
- Report your actions to our state bar association
- Report your actions to various legal technology news outlets
- Pursue litigation against your organization for breach of contract, damages to our firm, and lost time
- Other actions as we feel appropriate
If your organization has any purported "automated" systems that may take any of the above actions, please ensure they are not in effect for our account.
Thank you for your cooperation.
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